SHIPPING
♥ USPS Groud or UPS Ground Cost from $6.95 & UP (USA & PR)
♥ The estimated time for process your order is 2-4 business days (During high order volumes or for personalized items, processing may take a little longer.) . Once your order has been shipped a tracking information will be provided by email. We are not responsible for delays caused by the postal service or delivery zones.
Or by UPS https://www.ups.com/us/en/support/file-a-claim
♥ If the address entered in the system at the time of processing the order is incorrect and the carrier returns the package, the customer will be responsible for paying the shipping costs again. In case the customer chooses not to receive the merchandise, as long as it is not a personalized item, a 20% restocking fee and the original shipping cost (as shown on the purchase receipt) will be deducted.
REFUNDS
♥ All sales are FINAL (CHECK your cart before processing the order).
♥ We DO NOT offer any type of refund, instead we offer store credit if a
product come with a manufactory damage.
STORE CREDIT
♥ Your online credit must be used entirely in your new purchase. Any remaining balance is not carried over.
RETURNS & EXCHANGES
♥ Returns are accepted up to 3 days AFTER DELIVERY. If 3 days have gone by and you did not complete the return shipment for exchange (postal stamped date), unfortunately we can’t offer you a store credit WITHOUT EXCEPTIONS.
♥ Please send us an email to
cocobalee305@gmail.com with your exchange request (
include pictures) to be approved (your items must be unused and in the same conditions that you received them).
Customers will be responsible for all freight and shipping charges on items returned that are not the result of CocoBalee's error.
♥ Returning address:
COCOBALEE LLC
21557 RUSTIC ELM DR
NEW CANEY, TX 77357
♥ You should consider using a trackable shipping service or purchasing shipping insurance.
We don’t guarantee that we will receive your returned item.
